Tuesday, June 2, 2009

Return to YK BP

Breaking news flash, I have broken my seven month long boycott of YK BP and returned to try it once again. Of course this was due to our friend’s suggestion, but I gritted my teeth and back I went. Sure enough our server was the same gal who seven months ago screeched at me that she did not KNOW what types of herbal teas they offer, I can’t expect her to know EVERYTHING. She did not KNOW why our appetizers took 30 minutes to come to the table in an empty restaurant and why they were stone cold and gluey. Let’s just say I felt nervous in her presence once again, sweat actually beaded on my palms. But I played it cool... and prayed silently that she did not remember me.

Let’s start at the beginning though. We were seated by a young person who had yet to master the fine art of verbal communication and manners. Of course I can deal with that as they were not being outwardly rude, just seemingly incapable of human to human speech.

Example: Hostess hands menu to Hubby. Hubby replies, “Thank you very much!” Hostess stares at ceiling and replies, “Yuh.”

Note: Yes, I did watch her eyes stare at the ceiling and no she did not manage to say an articulate “yeah”, it was definitely, “yuh.” To confirm this occurrence when the hostess handed me my menu I replied with another, “Thanks a lot!” To which the hostess continued to gaze far, far away and again said, “Yuh.”

Okay. While it didn’t start out great, I was relieved that the seating part of our dinner went as smoothly as it did. Next came our server to take our drink order. Again, I was nervous and very uneasy when I realized it was THE SAME SERVER WHO SCREAMED AT ME OVER HERBAL TEA, so I channeled my inner Deepak Chopra and forged on with the ordering process.

It was truly like a miracle had occurred at YK BP. This once shockingly rude and hysterical young individual spoke to us appropriately, politely and was at ease with the order taking and food serving process. She calmly rattled off what beer they had for Hubby and calmly and politely told me that their slush machine was out of order, so no Boston Bellini for me.

I literally can say I was stunned with this experience but in a happy and wonderful way. Our food was served promptly and was actually hot. (My one teeny beverage critique would be that my Caesar was so fiery hot that I doubt a fire breathing dragon could consume it... just had to say!)

To conclude, my final thoughts for YK BP is to give them a nice pat on the back as it was obvious to me they have made a big endeavor to improve the customer service offered by their establishment. Kudos to you YK BP!

7 comments:

The Bushman said...

Congratulations on the successful outing at BP's.

Natalie said...

Ahaha! Thanks Kyle. :-)

Megan said...

They're usually not too bad. That said, customer service in Yellowknife often leaves a lot to be desired.

Natalie said...

Megan, it truly does leave much to be desired. I was blown away at the improvements from my last visit, so hopefully YK BP will keep it up.

Jacqueline said...

I must say that it's probably because they got a new General Manager.

Jason said...

Natalie, everyone wins a couple of bucks on a scratch ticket at some point in their lives. The same logic can be applied to good customer service at restaurants in Yk. You just got lucky.

Hope your luck holds!

Natalie said...

Jason, clearly you saw through my weak attempt at optimism. LOL! I hope my luck holds as well... geesh.